From: Raja Selvam - Selvam & Selvam, Advocates - India [mailto:rselvam@selvamandselvam.in]
Sent: Monday, December 08, 2008 7:17 PM
To: 'ICICI Bank Customer Care'
Cc: 'XXXXXXXX@usa.com'
Subject: RE: 'ICICICARE=032-059-525' ICICI Credit Card No:XXXXXXXXXXXXXXXXX; Our Ref:SS/MIS/ICICI-CC-XXXXXX
Dear Panthati,
Please see my response to your email below.
First thing. I do not understand why 2 different Customer Service Office answering a query and I am sure you did not read and understand the issue at hand nor my concern and I will let you know why I think so.
Your second line “We inform you that, any request regarding the credit card account or a change in the credit card account could only be taken from the primary cardholder.” has no relevency to the present matter. Once again shows that you have not read my email below addressed at 12.42pm.
Your 3rd line “We also clarify that we would be unable to disclose any account related information to you.” Agreed and understood and have hence requetsed you to email the client directly on my email at 03.29pm which I once again wonder whether you read or not.
Your 4th line “Further, we request the respective primary cardholder Mr.XXXXXXXX to write to us regarding her concerns.” Again I have written about her repeated several requests which should b avaliable on your email systems and if possible please advise what actions you have taken on her requests ob her several emails fromNovember 2007. Again you have not read my email below, to the extent that inspite of me clearly mentioning it is Mrs.XXXXXXX you address my client as Mr.XXXXXXXX.
Your 5th line “We hope you would appreciate that this is for the security of cardholder's credit card account.” As advised below am not a third person by the legal counsel of the card holder. If you have any issues in disclosing details to me you are supposed to contact her.
Your 6th line “We tried to contact the card holder on mobile number 9940XXXXX and XXXXXXXXXX at 6:00 pm, however you were not contactable.” This only shows the deficiency of service and the extent of ineffectiveness and the callous atttiude you show towards your customers. You have contacted the wrong number of my client inspite of the fact being that my client has received several calls from your customer care department reqiesting pending payments and her repeated requests for a statement fell on deaf ears. More so I have written very clearly on my emails below the contact number and email of the client and I once again would like to draw your attention to our attitude of copying and pasting pre formated replyied without understanding the concern. You have neither marked a copy of my email to the client till now even after according to you a thord party is having the card details of your customer and requsting details on her credit card. This show the extent of security lapse on your part.
In case of any questions you can reach me at my office numbers as found below or my mobile at 99400 67841 and you can also reach the client in her mobile number 99401 XXXXX.
Thanks & Regards,
Raja Selvam
Advocate
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