ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 3

From: Raja Selvam - Selvam & Selvam, Advocates - India [mailto:rselvam@selvamandselvam.in]

Sent: Monday, December 08, 2008 3:29 PM

To: 'ICICI Bank Customer Care' Cc: 'XXXXXX@usa.com' Subject: RE: 'ICICICARE=032-059-525' ICICI Credit Card No:XXXXXXXXXXXXXX; Our Ref:SS/MIS/ICICI-CC-XXXXXX Importance: High

Dear Mr.Vijay,

You called me a few hours back and assured me that you will send me the email statements. Now you write in something which is contradictory to what you promised. This matter has come to our office only after your Customer Care Officers have failed to send my client any statements even after several requests for which my client hold email acknowledgements as proof of request being served on you. Adding insult to injury you had an audacity to state that physical statements are charged beyond 3 months. I would like to draw your attention once again to my email below where I have made it clear for you that you have failed to send my client the physical statements. Even so with the interest of settling this matter, I have written to you and you revert to me stating the following.

Did you contact the client to verify the authenticity of my email below? If you had done so you would have either sent me the statements or would have emailed the statements to the client directly. It looks like your intention is merely to delay sending of the statements. When your bank offers a credit card, your marketing team calls up the client a thousand times and how difficult is it for you to contact the client and inform her that the statements would be sent only to her registered email id and proceed with sending the statements. Instead you have called me, promised me to send the statement and now you send me this email just to delay it further. In fact I have provided you with my client’s mobile number for your convenience even after which you send this pre formated email to me. Moreso your systems would have the previous communications with the client in this regard and you will also note that the email sent to you was copied to my client on her email id which is avaliable on your systems.

Kindly refrain from such unethical practises which would call for severe legal action. Please be informed that we are not a third party to this issue as I am the legal counsel for the card holder and the documents requested are the subject matter in question. I once again and for one last time request you to send the electronic statements either to me or to my client without any further delay failing which you and your company alone will be responsible as to all costs and consequenses.

Kindly mark a copy of all communications to my client at her email id XXXXXX@usa.com to keep her informed of the developments.

Thanks & Regards,

Raja Selvam

Advocate