From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Monday, December 08, 2008 2:56 PM
To: rselvam@selvamandselvam.in
Subject: RE:'ICICICARE=032-059-525' ICICI Credit Card No:XXXXXXXXXXXXXX; Our Ref:SS/MIS/ICICI-CC-XXXXX
Dear Mr. Selvam,
We sincerely regret the inconvenience caused to you.
It is unfortunate that, despite our good intentions, you have had to undergo some discomfiture.
Please accept our apology for your distressing experience.
Please treat this incident as a exceptional occurrence and not as an indication of our service levels.
We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.
We request the primary card holder to write to us from her personal e-mail ID for the issue of statement as information of the customer cant be shared with the third party.
We inform you that in case you want the physical copy of the statement for the said period, charges of Rs. 100 with service tax of Rs. 12.36 will be applicable for the statement beyond three months, however e-mail statement are free of cost.
Looking forward to providing you with the best of our services at all times.
Sincerely,
Vijay Kumar
Customer Service Officer
ICICI Bank Limited
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