ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 1

-----Original Message----- From: Advocates - India Raja Selvam - Selvam & Selvam (rselvam@selvamandselvam.in) Date: Monday, December 08, 2008 12:42 PM To: 'ICICI Bank Customer Care' (customer.care@icicibank.com) Cc: XXXXX.XXXXX@usa.com (XXXXX.XXXXX@usa.com) Subject: ICICI Credit Card No:XXXX46XXXX38XXXX; Our Ref:SS/MIS/ICICI-CC-XXXXX

Dear Sirs,

Reg: Credit Card No: XXXX46XXXX38XXXX in the name of XXXXX XXXX XXXX.

My client Mrs.XXXXX XXXXXX, have placed the present matter in my hands and I write in respect of the same. I am being informed by my client that since her shifting of her residence from New Delhi to Hyderabad and thereafter to Chennai she has not received any of the credit card statements except the statement for the month of November 2008. This, inspite of her deligently writing to your Customer Care Department updating her change of address and requesting them to update the records as early as November 20, 2007. The said request had been acknowledged by Mr.Santhosh S, Office of Head – Customer Service, ICICI Bank Limited by reply email. Also jmy client has been consistently troubled with your continues calls and requests for payment without providing her with any statements.

There are also a chain of emails exchanged between my client and the Customer Care Department with respect of providing the statements and my client has made interim payments and have made several repeated requestes for a copy of the the statements, which unfortunately untill date has not be issued to the client.

Now your irresponsible acts had caused a lot of difficulty, money, pain, trauma and mental agony to my client. I hereby call upon you to immediately provide me or my client with a copy of the statements starting from the month of July 2007 or from the month on which the first outstanding payment have arisen up to the current month at the earliest either by email(preferred) or by post within 15 days of receipt failing which I would be constrained to take up this matter before the judicial forums in the interest of Justice.

In case of any questions you can reach me at my office numbers as found below or my mobile at 99400 67841 and you can also reach the client in her mobile number XXXXX XXXXX.

Thanks & Regards,

Raja Selvam

Advocate