I just returned back home after attending a wedding reception but for a change with a heavy heart. No it has nothing to do with the marriage. I left home around 6.45pm and wading through the traffic reaching the Ega Theatre junction at about 7pm and was waiting for the signal to turn green to take a right to get into the Chetpet Over Bridge when I started to hear the ambulance siren and I checked my rear view mirror to find the ambulance right behind me stuck between the traffic. Unfortunately I was unable to move any further and was helpless. I just honked and tried to alert the police guy a furlong away but all my honks and shouting’s fell in deaf ears. I just prayed that the signal turn green but to add fuel to the fire the signal on the other end fell green and none bothered to stop nor did the police constables or the traffic sergeant tried to stop the incoming traffic so that I can move forward. After waiting impatiently for about 5 minutes the traffic light turned green and I moved aside and left the ambulance to move forward. I called up the sergeant and asked him what he was doing and he replied shamelessly “Where is the ambulance? And tried shouting at the poor constables standing on the other side of the road” It is not unusual for the cops to behave differently to the “worthless politicians” and “the innocent citizens” but what is heart breaking is their insensitive attitude even towards the public in immediate need of medical attention. I am sure everyone would agree that the traffic flows better in the absence of a traffic cop of a sergeant. Such senseless cops are actually violating the basic rights of the citizen to life guaranteed by the Indian Constitution.
Senseless & Insensitive Chennai Traffic Cops
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 9
-----Original Message-----
From: XXXX [mailto:XXXX@usa.com]
Sent: Friday, December 19, 2008 10:48 AM
To: ICICI Bank Customer Care
Subject: RE:'ICICICARE=030-567-774' level3complaint/ Savings Account
Dear Venkatesh,
What is this jargon that you are writing in reply to my request for my statements for the month of Nov and Dec 2006?
Who is asking for approval for payments of purchases etc?
I feel this is not only highly irresponsible but also mischievous in intent.
Please send me my statements as requested.
Thank you,
XXXX
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 8
> ----- Original Message -----
> From: "ICICI Bank Customer Care"
> To: "XXXX"
> Subject: RE:'ICICICARE=030-567-774' level3complaint/ Savings Account
> Date: Thu, 18 Dec 2008 20:55:13 +0530
> Dear Madam, According to the confirmation received by the related
> team, the request has not been approved for accepting the payments of
> purchases. We have forwarded to the collections to recheck once again and
> the same is under process. We will revert to you with the status within
> next 5 days. Looking forward to your co-operation. Sincerely, Venkatesh N
> Customer Service Manager
> ICICI Bank Limited
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 7
> -----Original Message-----
> From: XXXX (XXXX@usa.com)
> Date: Thursday, December 18, 2008 02:19 PM
> To: ICICI Bank Customer Care (customer.care@ICICIBANK.COM)
> Subject: SUSPECTED SPAM:RE: level3complaint/ Savings Account Dear
> Venkatesh,Your promise of reverting back within days is already overdue
> by two days!!Anyway, I would appreciate your sending me my statements for
> Nov and Dec 2006 to understand the carry over which is reflected in my
> Jan 2007 statement. Please do oblige at the earliest.Thank you.XXXX >
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 6
-----Original> Message----->
> From: XXXX (XXXX@usa.com)> Date: Wednesday,
> December 10, 2008 04:13 PM> To: ICICI Bank Customer Care
> (customer.care@ICICIBANK.COM)> Subject: RE: level3complaint/ Savings
> Account Dear Mr Venkatesh, I am> awaiting the reply to my earlier request
> to please send me the statements> till Dec 2008. You have sent me the
> statements only till June 2008. Like> I said earlier, despite my many
> requests to you there seems to be a> deliberate hesitation to send me my
> statements. Please understand I want> to settle this issue at the
> earliest and to do that I need to comprehend> your chaotic billing
> patterns. I would also appreciate if you could send> a copy of my
> statements to my lawyer Mr Raja Selvam. Pl treat this as> urgent. Thank
> you,XXXX >
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 5
----- Original Message -----> From: "ICICI Bank> Customer
> Care"
>
> level3complaint/ Savings Account> Date: Mon, 08 Dec 2008 17:12:51 +0530>>
> > Dear Madam, We have enclosed the copies of the statements for your>>
> reference. We will revert to you with the status within 3 days.>>
> Sincerely,
Venkatesh N
Customer Service Manager> ICICI Bank Limited>
COMMUNITY BLOGGER AWARD
And at this point I would request all the winners out there to equally contribute to my blog any issues that could be discussed to make Chennai a better place to be. I am sure everyone has lost all hope on the politicians of our country and they would only work hard to make our place a better place for themselves....
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 4
Sent: Monday, December 08, 2008 7:17 PM
To: 'ICICI Bank Customer Care'
Cc: 'XXXXXXXX@usa.com'
Subject: RE: 'ICICICARE=032-059-525' ICICI Credit Card No:XXXXXXXXXXXXXXXXX; Our Ref:SS/MIS/ICICI-CC-XXXXXX
Dear Panthati,
Please see my response to your email below.
First thing. I do not understand why 2 different Customer Service Office answering a query and I am sure you did not read and understand the issue at hand nor my concern and I will let you know why I think so.
Your second line “We inform you that, any request regarding the credit card account or a change in the credit card account could only be taken from the primary cardholder.” has no relevency to the present matter. Once again shows that you have not read my email below addressed at 12.42pm.
Your 3rd line “We also clarify that we would be unable to disclose any account related information to you.” Agreed and understood and have hence requetsed you to email the client directly on my email at 03.29pm which I once again wonder whether you read or not.
Your 4th line “Further, we request the respective primary cardholder Mr.XXXXXXXX to write to us regarding her concerns.” Again I have written about her repeated several requests which should b avaliable on your email systems and if possible please advise what actions you have taken on her requests ob her several emails fromNovember 2007. Again you have not read my email below, to the extent that inspite of me clearly mentioning it is Mrs.XXXXXXX you address my client as Mr.XXXXXXXX.
Your 5th line “We hope you would appreciate that this is for the security of cardholder's credit card account.” As advised below am not a third person by the legal counsel of the card holder. If you have any issues in disclosing details to me you are supposed to contact her.
Your 6th line “We tried to contact the card holder on mobile number 9940XXXXX and XXXXXXXXXX at 6:00 pm, however you were not contactable.” This only shows the deficiency of service and the extent of ineffectiveness and the callous atttiude you show towards your customers. You have contacted the wrong number of my client inspite of the fact being that my client has received several calls from your customer care department reqiesting pending payments and her repeated requests for a statement fell on deaf ears. More so I have written very clearly on my emails below the contact number and email of the client and I once again would like to draw your attention to our attitude of copying and pasting pre formated replyied without understanding the concern. You have neither marked a copy of my email to the client till now even after according to you a thord party is having the card details of your customer and requsting details on her credit card. This show the extent of security lapse on your part.
In case of any questions you can reach me at my office numbers as found below or my mobile at 99400 67841 and you can also reach the client in her mobile number 99401 XXXXX.
Thanks & Regards,
Raja Selvam
Advocate
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 4
Sent: Monday, December 08, 2008 6:25 PM
To: rselvam@selvamandselvam.in
Subject: RE:'ICICICARE=032-059-525' ICICI Credit Card No:XXXXXXXXXXXXXXX; Our Ref:SS/MIS/ICICI-CC-XXXXXXXXXX
Dear Mr. Selvam,
We understand your concern.
We inform you that, any request regarding the credit card account or a change in the credit card account could only be taken from the primary cardholder.
We also clarify that we would be unable to disclose any account related information to you.
Further, we request the respective primary cardholder XXXXXXXXX to write to us regarding her concerns.
We hope you would appreciate that this is for the security of cardholder's credit card account.
We tried to contact the card holder on mobile number 99401XXXXX and 98111XXXXX at 6:00 pm, however you were not contactable.
We regret the inconvenience caused.
Looking forward your cooperation to serve the best service always.
Sincerely,
Panthati Nagaraj
Customer Service Officer
ICICI Bank Limited
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 3
From: Raja Selvam - Selvam & Selvam, Advocates -
Sent: Monday, December 08, 2008 3:29 PM
To: 'ICICI Bank Customer Care' Cc: 'XXXXXX@usa.com' Subject: RE: 'ICICICARE=032-059-525' ICICI Credit Card No:XXXXXXXXXXXXXX; Our Ref:SS/MIS/ICICI-CC-XXXXXX Importance: High
Dear Mr.Vijay,
You called me a few hours back and assured me that you will send me the email statements. Now you write in something which is contradictory to what you promised. This matter has come to our office only after your Customer Care Officers have failed to send my client any statements even after several requests for which my client hold email acknowledgements as proof of request being served on you. Adding insult to injury you had an audacity to state that physical statements are charged beyond 3 months. I would like to draw your attention once again to my email below where I have made it clear for you that you have failed to send my client the physical statements. Even so with the interest of settling this matter, I have written to you and you revert to me stating the following.
Did you contact the client to verify the authenticity of my email below? If you had done so you would have either sent me the statements or would have emailed the statements to the client directly. It looks like your intention is merely to delay sending of the statements. When your bank offers a credit card, your marketing team calls up the client a thousand times and how difficult is it for you to contact the client and inform her that the statements would be sent only to her registered email id and proceed with sending the statements. Instead you have called me, promised me to send the statement and now you send me this email just to delay it further. In fact I have provided you with my client’s mobile number for your convenience even after which you send this pre formated email to me. Moreso your systems would have the previous communications with the client in this regard and you will also note that the email sent to you was copied to my client on her email id which is avaliable on your systems.
Advocate
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 2
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Monday, December 08, 2008 2:56 PM
To: rselvam@selvamandselvam.in
Subject: RE:'ICICICARE=032-059-525' ICICI Credit Card No:XXXXXXXXXXXXXX; Our Ref:SS/MIS/ICICI-CC-XXXXX
Dear Mr. Selvam,
We sincerely regret the inconvenience caused to you.
It is unfortunate that, despite our good intentions, you have had to undergo some discomfiture.
Please accept our apology for your distressing experience.
Please treat this incident as a exceptional occurrence and not as an indication of our service levels.
We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.
We request the primary card holder to write to us from her personal e-mail ID for the issue of statement as information of the customer cant be shared with the third party.
We inform you that in case you want the physical copy of the statement for the said period, charges of Rs. 100 with service tax of Rs. 12.36 will be applicable for the statement beyond three months, however e-mail statement are free of cost.
Looking forward to providing you with the best of our services at all times.
Sincerely,
Vijay Kumar
Customer Service Officer
ICICI Bank Limited
ICICI Bank Kusdomer Cervise - Yes they dont even know to spell; Part 1
